Return Policy:

In the event that you need to return any products, you will have (15) days to contact ILA for a Return Merchandise Approval Number (RMA #).  Returns are only accepted with RMA # from an ILA representative.  Product must be unopened, undamaged, in its original package, and delivered back to ILA with approved RMA#. 

To contact an ILA representative please email customerservice@ilacorp.com or call (800) 528-3588.

Hours of Operation:
7:00AM - 4:30PM EST Monday thru Friday.

  Shipping Policy:

 For all shipments in the Continental United States product will be shipped via common carriers (LTL).  Products are not currently available outside the USA.  If you are interested in products and you are outside the USA, please contact eschweim@ilacorp.com

Payment Methods:

Visa and MasterCard Accepted

 

Privacy Policy:

IDEMITSU LUBRICANTS AMERICA CORPORATION
 STATEMENT OF PRIVACY POLICY

Idemitsu Lubricants America Corporation (“ILA”) recognizes and respects your online privacy and are committed to providing adequate data protection and full compliance with applicable data privacy laws. This Idemitsu Lubricants America Corporation Statement of Privacy Policy (“Privacy Policy”) outlines our security structure and privacy procedures applicable to information obtained through the company's website pages. Privacy policies for information collected from any other source may be different than the policies expressed here. By visiting www.ilacorp.com and its related web pages (the “Site”), you are accepting the practices in this Privacy Policy.

 

How do we collect information?

At ILA, we do not collect any personally identifiable information about you through our website unless you voluntarily provide it. You may opt-out of providing such personally identifiable information by simply not providing it or discontinuing your use of the Site. However, certain Information may be automatically received when you visit our Site regardless of any direct communication you may have initiated. Such information may include: the name of the domain from which you access the Internet, the Internet protocol (IP) address of the computer you are using, the browser software you use and your operating system, the date and time you access our Site; the geographic location from which you access our Site the Internet address (URL) of the web site from which you linked directly to our Site and other similar information.. We may use this information to monitor and analyze the usage of our Site for marketing, enhance our customers' browsing experiences, determine aggregate information about our user base and usage patterns, perform statistical analysis and profiling of our individual customers or for other similar purposes.

We may also collect information which you provide to us through email or other entries you make on the Site. You may give us general identity information about yourself (e.g., your name, company name, business address, business telephone number, business email address) and more detailed information for specific purposes (e.g., your shipping address, your credit card information (the card holder’s name, the credit card number, the expiration date of the card, the card security code on the back of the card), special interests in products or industries, your comments about the products, ILA, or the Site, etc.). Such information may be used by us to assist in providing goods and services to you, as well as for our internal purposes and for marketing purposes and for your purchasing from the Site. Information you provide to ILA via the Site may be distributed to sales, marketing or other appropriate ILA personnel, and a copy is kept on file in ILA’s main office.

 

Do we use electronic mechanisms such as “cookies”?

“Cookies” are small files placed on your hard drive that assist many companies in providing their services. “Cookies” deliver customized visitor experiences and are used to analyze website user metrics. At this time, ILA does not use data collection devices such as “Cookies,” but could in the future.

  

What about children?

Children are not eligible to use this Site unsupervised and we ask that children do not submit any personal information to us. If you are under the age of 18, you may only use this Site in conjunction with, and under the supervision of, your parents or guardians.

 

How do we safeguard personal information?

We will strive to ensure that your personal information is adequately protected wherever it may be processed. Email sent via the Site resides on firewall-protected servers to which only authorized users have access. Files are stored in a physically and electronically secured web server environment.  We do not currently receive any credit card information; credit card information is sent directly to a third party that processes the transaction and notifies us when the transaction is complete.

 

Will we disclose the personal information that we collect?

Data is collected and maintained by ILA’s website host, and accessed by appropriate parties at ILA, including, but not limited to, marketing/IT personnel and upper-level management, as well as ILA’s independent contractors who have executed a non-disclosure agreement to protect your information. The data collected on this Site is for the explicit use of ILA and affiliated persons and companies. We will not sell or rent your information to any third party. However, we will disclose personal information when required or permitted by law or for purposes relevant to our corporate policies. Procedures are in place, such as password changes and re-keying to prevent parties with access from taking data when they leave the organization, to prevent the loss or theft of personal information.

 ILA reserves the right to perform statistical analysis of its customers in the aggregate. This means the personal information you provide, along with other customers, may be evaluated by ILA in order to measure interest in, and to support ongoing improvements and enhancements to, ILA’s Site. ILA also reserves the right to perform statistical analysis of its customers individually. This means the personal information you provide alone may be evaluated by ILA in order to provide services tailored directly toward you.

 ILA reserves the right to transfer collected personal information upon sale of the business. ILA reserves the right to contact you via email, phone, fax, mail or other means to: inform you of new information and changes to the Site; to promote its goods and services; or otherwise as ILA sees fit consistent with this Privacy Policy. If you click on any links and banners which may appear on our Site that take you to third-party web sites (including, for example, sites which are not controlled by ILA), you will be subject to the third parties' privacy policies. ILA cannot be responsible for the actions of any third-party web sites. We encourage you to read the posted privacy statement of any other sites you visit.

 

How do we handle your credit card information?

As stated above, we will not collect any personally identifiable information about you, unless you provide it. If you submit credit card information in connection with making a purchase, such information is sent directly from you to a third party that processes the transaction. Such third parties will have access to your credit card information needed to perform their functions, but may not use it for other purposes.

 

How may I access my personal information?

You may contact us anytime to review the information which we collected about you and ask us to correct or delete it, if desired. Please see the contact information section below for more information.

 

Where can I obtain further information about this privacy statement?

If for any reason you have questions about this Privacy Policy, do not hesitate to contact ILA by mailing or emailing inquiries to:

 

Idemitsu Lubricants America Corporation

701 Port Road

Jeffersonville, IN 47130

information@ilacorp.com

 What happens if this privacy statement changes?

We reserve the right to amend this data privacy statement at any time. If ILA updates or changes this Privacy Policy, ILA will post a notice on the front page of the Site indicating that changes to this Policy have been made, the effective date of the changes, and directing you to information about the specific changes. It is your responsibility to check for changes. Your continued use of ILA’s Site and its applications following the posting of changes to this data Privacy Policy will mean you accept those changes and terms of this Privacy Policy.

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